Shipping

Iguana Custom Shipping

Free shipping

Free shipping costs for private customers from 50 Euros for mainland Spain and Balearic Islands with the following shipping methods, Punto Pack and Correos (office collection) in the Express service mode from 50 Euros applies a lower price.

Purchases over 100 Euros will be free shipping in any of the methods for mainland Spain, Balearic Islands and Canary Islands.

Shipments to the European Union will be free from 150 Euros of purchase.

Unfortunately we can not offer free shipping to: Ceuta, Melilla, Azores and countries outside the European Union.

Precautions to take into account at the time of delivery

It is up to the addressee to check the shipments on arrival, to express any observations and to make any complaints he/she deems appropriate. He/she may even refuse the package if it is likely to have been opened or if it shows clear signs of deterioration. Said observations or complaints must be sent to the transport company and to IGUANA CUSTOM. If the products delivered do not conform in nature or quality to the specifications indicated on the delivery note, the customer must, under penalty of expiry, make their claims within 14 calendar days of delivery. In case of delay, breakage or receipt of an incomplete order, the client may contact IGUANA CUSTOM through the web contact. Claims for breakage or defects arising from transport must be notified within 24 hours of receipt, otherwise claims for breakage cannot be processed.

Shipping methods

Express Courier Service to your home

Delivery time up to 48 hours, to the door of your home from the departure of our warehouses, 72 hours in the case of the Balearic Islands.

Only for shipments to mainland Spain, Balearic Islands and Portugal.

Post

Shipment via Post Office 72 hours (to be picked up at the Post Office corresponding to your Post Code).

No cash on delivery option.

For shipments to the Canary Islands, Ceuta and Melilla you have to add the days needed for customs.

Only for shipments to the Canary Islands.

Since 8 April 2022, the date of opening of our headquarters in the Canary Islands, we have implemented many improvements in both the transport service and customs costs. The new advantages that we put at your disposal are the following:

• Free transport from 100 €.
• Our shipments to the Canary Islands no longer go through customs. From now on they are made from the Canary Islands and thus avoid the usual delays due to the administrative procedures of the Canary Islands Customs.
• The sale of products from our online shop no longer have customs costs. Shipments without DUA or duties. Forget about additional costs for import duties or administrative procedures.
• Canary Islands General Indirect Tax (IGIC) included. No surprises or additional costs.
• Easier and cheaper returns and exchanges.

International shipping (from 3 to 20 days approx. depending on the country).

Deliveries to many countries (except Spain) with a shipping time that depends on the country of destination.

The most economical rate will be applied, depending on the country of destination, which may be TNT, DHL, UPS, EMS, Mail, etc..

At the entrance of the goods in the country of destination you may have to pay local taxes.

In this shipping method the weight of the products is calculated using their "international equivalent weight", instead of the "approximate weight".

Puntopack

Deliveries to points near your address, available in several countries in the Puntopack (Mondial Relay) network.

Delivery within 3 to 7 working days to pick up at the requested point from the departure from our warehouse.

Pick up at Iguana Custom stores

You can pick up your order in any of our stores if you made the purchase in the online store with the method 'Pick up in store' and in the order you specified in which store you want to pick it up (Alicante, Barcelona, Madrid, Valencia or Las Palmas de Gran Canaria). In this case you do not have any shipping costs.

With the 'Pick up in store' method you have the following payment options and benefit from a 1% discount:

You will receive an e-mail notification

NOTE: With 'Pick up in store' we cannot guarantee the stock of the selected products in the online shop before you have been notified that the order is ready for pick up and not later than 10 days after this notification.